Shop Policy

Payments

Accepted Forms of Payment are as follows:

  • Website Purchases: Credit Card (Visa, Master Card, American Express, Discover).
  • In Person Purchases: Credit Card (Visa, Master Card, American Express, Discover), Check, or Cash.

Credit Card Charges

Your credit card will be charged when you place your order. For refund information please read our Refund Policy below.

Bounced Checks

A $50 dollar charge will be assessed for all bounced checks.

Business to Business

All invoices will be issued with 15 days to pay. Lines of credit will not be extended to any business. Payments can be made by Check, Cash, or Credit Card online or off.

Shipping

Shipping Turn Around

Items are usually shipped within 24 to 48 hours of receipt of payment, often in the same day if the order is received before 11:30 AM EST, but this is not a guarantee.

Shipping Carriers

We currently ship with USPS and UPS. When checking out online you can choose your shipping method from the dropdown when you check out.

Order Tracking

We offer order tracking on all Stock On Hand items You must select and add it in the checkout process.

Shipping Rates

The rate you pay will be the rate we pay plus 10% for handling.

Back Ordered Products

Any items on hand will not be allowed to oversell. IF however something does accidentally oversell, you will be given the chance to remove it from your cart and not place the order. Because many of the products on hand are handwovens and woven on a fully manual loom we reserve the right to contact you to cancel your order and issue you a refund or store credit towards another item in the store.

Return Policy

Accepted Returns For Refund

Any other product that we sell may be returned to us (at purchasers expense) if it is in NEW condition, in ORIGINAL packaging, and Postmarked within 15 days from shipping postmark.

When product is received, inspected, and approved a 10% restocking fee will be charged and the balance will be applied to the purchasers account. If it is apparent that the product has been used or is in any way no longer satisfactory for resale the item will be returned to the purchaser with an explanation and the account will not be credited.

Please contact us here before you return your product so that we have a record of it coming back to us, and we know to expect it. After you fill out the form you will be given the address to return the product(s) to.